The ticketing systems of both companies now integrate with each other to automatically open tickets and share updates such as estimated times of arrival and closing notes. Information on service tickets will be shared between their respective systems, resulting in faster information to the customer and a streamlining of the ticketing process.
"This is an exciting development." said Jonathan Waterhouse, who manages the Cash Connect Total Cash Management division. "The more we can streamline the end-to-end flow of information, the better the customer experience will be. This development gives customers faster access to information and allows support staff within Cash Connect and Loomis to spend less time transmitting data and more time addressing customer needs."
"Loomis is always exploring ways we can better serve our clients and their clients. When areas of efficiency like this are created it helps bend the whole process toward better customer service," added Chuck O’Brien, Chief Operating Officer of Loomis. "Earlier this year, Loomis implemented a new ticketing system. Cash Connect is the first partner with an automated interface to this system."
The system integration covers all ticket types including installations, deinstallations, emergency cash runs, and technician meets.
