Planned to complete the revitalization of online banking platform over the next 18 months, the bank aims to provide multiple firsts for banking in the countries, claims the lender.
The bank said that development will be carried out in collaboration with customers, supplemented by a launch of progressive mobile applications.
Initially, the application has been released to 5,000 employees, while a planned launch to customers will start in October and be available to all Westpac customers by early 2014.
The responsive platform can be accessed through all internet-enabled devices, including desktop, smartphone and tablet, and users can execute all transactional activity, payments and can acquire and amend products and services.
The bank said that it has more than 280,000 logins per day and payments and transfers have increased 21% per month over the last year, which underpins the requirements of an improved digital banking platform.
Westpac retail bank general manager Ian Blair said that the customer uptake of new technology is changing business models around the world and banking is no exception.
In December 2012, the bank unveiled a A$240m ($253m) banking transformation program ‘Bank Now’, to offer better banking experience to its customers and support its expansion in the country.
