uMonitor has said that Eli Lilly Federal Credit Union, CINCO Family Financial Center Credit Union, Communications Federal Credit Union and CDC FCU have expanded their online offerings with its services uOpen and uFund.
According to uMonitor, uOpen and uFund provide 24/7 service to members for checking, savings, money market and CD accounts, credit cards, various loan accounts and gap insurance. The fully automated switch kit, uSwitch, allows members to close outside accounts and pay off loans, as well as switch direct deposits and automatic payments. The switch service is integrated with the account set-up process, but it is also available for later use by members and staff.
uTransfer expands the benefits of online banking to members who prefer electronic transactions to manage their money. Credit union members will be able to visit the credit unions’ web sites and initiate money transfers or set up recurring transfers.
Tim Greene, AVP of eCommerce at Eli Lilly FCU, said: “After careful analysis we selected uMonitor’s platform to position our credit union to achieve the desired sales results, especially from younger, internet savvy generations. uOpen, uFund and uTransfer are leading solutions for credit unions that will make us more competitive as the account opening and funding process is completely automated, enabling us to offer the convenience and timeliness that meets and exceeds our member service expectations.”
Dinesh Sheth, CEO of uMonitor, said: “Investing in the right technology has always been a critical decision, but in today’s environment it is the key differentiator that will separate financial institutions as we emerge from the downturn.
“These credit unions are showing their leadership as we enter 2010 with investments in services that delight members, and at the same time improve everything from customer service and cross-selling opportunities to regulatory compliance and operational efficiencies across all channels.”
