The servicing of Nationwide’s more than one million credit card Visa accounts and operation of a customer care center for Nationwide is planned for the first quarter of 2008. At present, the customer care center, which is expected to reach an eventual capacity of 300 agents, is under construction in Coventry.
Alex Bannister, head of banking and credit cards at Nationwide, said: Nationwide places great importance on finding new ways to further improve the service we can provide to our customers. By joining forces with TSYS we are able to offer enhanced products and processes while providing greater member value through annual cost savings.
Terms of the agreement remain undisclosed.
