The single platform based scalable technology provides enhanced user customer experience while boosting internal efficiencies, as reported by the Finextra.
In order to meet the demand of e-banking services, the lender has decided to deploy Q2ebanking full e-channel banking product suite including online, mobile and voice banking as well as bill pay services.
Thomaston Savings Bank CEO and president Stephen Lewis said that the technology provides more consistent, convenient user experience and is equipped with security measures and methods for protecting customer data.
Q2ebanking CEO and president Matt Flake added, "Shifting to the Q2 platform will enable the bank to avoid the complex, separate channels it once had to manage, while improving internal efficiencies and security objectives."
Apart from supporting the lender’s back office by enabling staff to maintain only one interface and point of administration, the combined technology will allow both retail and commercial customers to use the same platform.
Q2ebanking is a part of CBG Holdings, and offers a single platform approach to strategically enable highly secure online, voice and mobile access to banking services.
