Banc Intranets is a major provider of secure, web-based enterprise content management solutions for financial institutions.
Based in Odessa, Texas, SouthWest Bank ($330m in assets) began its search for an intranet after receiving requests from employees to increase communications and centralize information to make it more accessible and organized across its six branches.
SouthWest Bank scheduled a demo of BancWorks, asking that a representative from each of its departments attend to ensure that everyone’s feedback was taken into consideration. Upon completion, the staff was collectively impressed with its ticketing system, ability to centralize the employee directory, manage internal surveys, schedule training initiatives and other key reporting functionalities.
SouthWest Bank COO Chris Cole said: “Although this initiative originated as a response to employees’ requests for more streamlined communications, the evaluation process uncovered several other areas in which we could enhance our internal processes.
“And while BancWorks’ functionality exceeded our expectations, the fact that Banc Intranets’ core customer base is financial institutions was a huge plus. That allows them to identify, relate to and address bankers’ specific pain points – something that other intranet providers don’t offer.”
“SouthWest Bank recognizes the impact that streamlined internal communications has on customer-facing relationships, day-to-day operations and overall business,” said Mark Anderson, CEO of Banc Intranets. “Their selection of BancWorks is a reflection of SouthWest Bank’s commitment to the communities it serves and its mission to provide the highest quality financial services.”
