The lender expects that it will help position itself as a preferred bank for the future in an increasingly competitive consumer banking market.
The latest technology upgrade aims to create offerings and enrich customer experience through increased personalization and is part of the bank’s strategy to increase its customer base from current 3.6 million to 10 million by 2014.
Able to handle 3 million transactions month-on-month, the core banking system will enable the bank to upgrade 96 application systems, reconfiguring over 400 branches and migrating 3.2 million customers.
Using the latest technology, the bank will be able to provide new services like micro-financing and make banking services available through expanded partnerships with groceries, for underserved market.
IBM software allows RCBC system administrators to monitor events on a single dashboard, thereby proactively preventing occurrence of critical incidents.
Along with its banking subsidiary RCBC Savings Bank, RCBC manages a network of over 340 branches in the country and also operates in over 160 locations across Asia Pacific, the Middle East, the US, Canada and Europe.
Infosys manages 66 offices and 69 development centers in the US, India, China, Australia, Japan, Middle East, the UK, Germany, France, Switzerland, Netherlands, Poland, Canada and many other countries.
