Fraudsters continue to get access to the confidential details of the online banking customers. Cyveillance, a cyber intelligence firm, conducted a test of best-of-breed anti-virus vendors and web browser anti-phishing filters in February 2009. It was revealed that more than half of active malware (malicious software) and phishing threats on the Internet, go undetected.
In the face of this growing threat, RBSG worked with the experts at Trusteer to make online banking much safer. The online security solution “Rapport” will be offered as a free download. It works alongside existing anti-virus software and firewalls to provide additional protection when banking online with RBSG at home.
It works by securing communication between the customer and the bank during internet banking sessions, protecting their valuable personal information. Rapport warns customers if they are at risk of responding to a phishing attack, prevents Trojans from capturing their details, and inhibits any interference with online communications between the customer and the bank.
Gavin Coull, e-Crime Prevention Manager for RBS Group, said: “RBS Group has taken considerable steps over the past few years to warn customers about online fraud and encourage them to take appropriate steps to protect themselves online. Our partnership with Trusteer to offer Rapport as a free security tool to our customers is the latest step taken as part of our investment in enhanced security.”
“Rapport is fast to download and easy to install, but most importantly it allows us to quickly and effectively react to emerging threats. It also enhances the effectiveness of our existing card reader security. We’re pleased that over 500,000 customers are already benefiting from Rapport, with more downloading it everyday,” he added.
RBS group offers services through its two principal subsidiaries, The Royal Bank of Scotland and NatWest, as well as through a number of other well known brands including, Citizens, Ulster Bank, Coutts, Direct Line, and Churchill.
