In the direct banking service, the communication with customers will take place primarily via phone and online channels without any physical branches.
IND Group said that this new banking solution will offer all of the services of a normal bank, with the exception of credit rating. Customers can manage their current accounts, apply for debit cards, open savings accounts and term deposits, and manage transactions as well as opening a new bank account.
In order to meet the needs of this new approach to banking, IND Group has developed a new Front-Office solution, which will be introduced in several countries in Zuno’s network, beginning with Slovakia.
The project includes IND internet banking, iMobile banking, contact center banking as well as IND SMS Gateway solutions.
The online banking solution also supports own account transfers, domestic payments, foreign and SEPA payments, direct debit mandates and standing order mandates.
