Qatar National Bank has opened the QNB Card Centre at its C-Ring Road branch to provide services to its credit card and debit card customers, as well as to merchant partners.
The card centre will provide centralised card services on behalf of both Qatar National Bank (QNB) and QNB Al Islami. It handles all queries related to card billing, payments and requests for emergency and replacement cards as well as related functions such as the issue and distribution of PIN numbers to new and existing credit and debit card holders.
The bank has said that the customer service officers in the card centre will provide information on the various card services and promotional offers by the bank and also help customers enroll for various e-banking services which are offered under the EAZYLife brand.
A primary function of the centre will be to receive and handle credit card applications, tracking of card deliveries to the customer via Q-Post and handling all inquiries regarding Q-Miles. The card centre will also process refunds for eCash cards, a non-personalised prepaid card which allows users to make payments in lieu of cash at ministries and other government branches in Qatar.
