Online Resources’ customizable internet banking solutions are available in hosted and on-premise environments that enable client modification to the user interface. These solutions are also tailored to address specific financial institution requirements such as IT staffing levels, configuration requirements, operating environment, marketing and customer service support and other factors critical to a successful online channel.
Ent Federal Credit Union, with $3bn in assets and serving more than 197,000 members in Colorado, is one of the new clients that chose the company’s on-premise banking solution.
In the San Francisco Bay Area, Pacific Service Credit Union also recently signed for Online Resources’ internet banking solution. With over $1bn asset credit union, it plans to launch the enhanced internet banking service to its 70,000 members in the second quarter.
CoVantage Credit Union, which serves more than 50,000 members in Michigan and Wisconsin, implemented the company’s on-premise internet banking and hosted bill payment services in November 2009. It plans to make online account opening available to its members early this year.
Chad Graves, vice president of information technology for Ent Federal Credit Union, said: “Online Resources offers the flexible options, integration capabilities and innovative services we require for our online channel. As specialists, they provide a very high level of service and expertise every step of the way. We look forward to making these new services available to our members.”
Nannette Cutliff, vice president/chief information officer for Pacific Service Credit Union, said: “Over the years we have worked with Online Resources to keep in step with our primary initiative of enhancing our user experience by adapting to changing consumer behaviors and preferences. Expanding our relationship to offer a custom Internet banking solution adds to our objective of providing service availability anytime and anywhere. As an organization centered on creating member value, working with Online Resources to provide the delivery channels preferred by our members fits our strategic plan.”
Bob Van Abel, chief information officer of CoVantage Credit Union, said: “Online Resources provided a model implementation process, delivering on our timing and product expectations throughout the project. Our members are very pleased with the new online service, and we look forward to launching additional services in the future.”
Ronald Bergamesca, executive vice president and general manager of Online Resources’ Community Bank and Credit Union Services, said: “More financial institutions are considering the Internet strategically imperative to their success, and they are looking to us to help them further differentiate themselves through the online channel. Our continued success in this segment reflects a movement away from a mass approach toward customizable solutions that address an institution’s unique set of requirements.”
