North State Bank was established in 2000 and has been committed to offering its customers an experience that is based on relationship, not just on transactions. nCino’s Bank Operating System enhances that philosophy for commercial lending, providing a new level of automation for North State’s bankers to improve time management, shifting resources to even more meaningful customer interactions.
The Bank has gained a single, secure cloud-based platform, built on Salesforce.com, that combines customer relationship management (CRM), loan origination, workflow, enterprise content management, business process management and instant reporting. Since going live with nCino, the Bank has experienced a reduction in paper intensive processes, faster loan turnaround and a decrease in exceptions.
“At North State Bank, we believe simplicity, streamlined processes, ease of use and openness of communication all translate into a more positive borrower experience,” said Jonathan N. Krieps, executive vice president and chief operations officer.
“With nCino, we are able to bring the idea of greater simplicity into the lending process. We’re closing loans more quickly and efficiently than before, and collaborating across our banking offices in a way that was not possible. Because our bankers are empowered with greater transparency in the loan process, we can eliminate some back and forth with customers, and ultimately improve turnaround time.”
As North State Bank looks to introduce additional functionality from the nCino platform, its next focus will be on providing customers with enhanced transparency. The Bank will soon be live with nCino’s Customer Portal, a secure customer engagement solution that streamlines document collection and account maintenance while facilitating complete transparency throughout the loan lifecycle. Through this two-way portal, customers can easily view their loan’s progress, communicate with North State Bank team members, and securely track and upload documents, adding a new level of convenience and confidence.
“North State Bank’s number one priority is facilitating a superior customer experience, which is evident by the way it has embraced technology to provide unparalleled levels of speed and simplicity,” explained Paul Clarkson, senior vice president of community and regional financial institutions at nCino.
“The nCino Bank Operating System has already impacted North State Bank’s process efficiency and time management, and we look forward to expanding our partnership with the North State team as they adapt additional aspects of our technology later this year.”
