Nice said the solution is to ensure compliance with the latest standards of PCI-DSS, which bans the audio recording and storage of sensitive cards validation codes and encourages contact centers to implement solutions that prevent the storage of this data.
According to the Nice, the new solution helps organizations meet the PCI-DSS mandate by leveraging the company’s real-time desktop analytics for automatically pausing and resuming audio and screen recordings containing sensitive information.
The result will be a recorded interaction that doesn’t contain the sensitive information as defined by the PCI DSS, such as the 3 or 4-digit card verification number.
Furthermore, the solution enables the multiple stored recordings to be played back seamlessly and in accordance with the original call flow.
