uOpen & uFund solution will enable the Pennsylvania-based bank to streamline the workflow for on-boarding customers for both personal and business accounts and improve application completion rates, regulatory compliance, back office efficiencies and customer satisfaction.
Automating business and consumer account opening and funding processes on a single platform gives it the infrastructure to sustain growth by taking the bank to its customer.
Jim Collins, senior vice president of New Century Bank, said: “We strive to give both our business and traditional customers the best possible personal service, while also providing them with the products and options they need to be successful.
“The uOpen & uFund solution allows us to provide services, products and financial support through all channels, at any time. We selected uMonitor because of its proven industry record of accomplishment. The uOpen & uFund solution will help us raise our benchmark for sales and service while supporting our aggressive growth goals.”
Dinesh Sheth, CEO of uMonitor, said: “New Century Bank has built a solid foundation based on its experienced management team and its commitment to exceed customers’ expectations. The uOpen & uFund solution, preferred by leading financial services institutions for both business and consumer accounts, will help New Century Bank reach aggressive financial growth goals while continuing to improve already superior service, which is consistent with New Century Bank’s progressive nature and banking leadership.”
With assets of over $352m, New Century Bank provides banking services to small and medium-sized businesses, professionals, individuals and families through five banking offices in and around Chester and Delaware Counties, Pennsylvania.
uMonitor offers online solutions specifically designed to help financial institutions provide up-to-date services. uMonitor solutions include New Account Setup and Online Funding with Switch Kit, New Loan Application Processing, Funds Transfer Service, Bill Presentment and Payment Solutions, Premium Account Management Service, Advisor-Client Relationship Management, and other services.
