Voice biometrics is a secured method of authentication that captures voice pattern of its customers, which is harder to steal than a password or PIN. The NAB customers can call the customer contact centre to register a print of their unique voice pattern.
The new speech security function is now available to NAB’s personal banking customers, after successful internal staff test.
Warren Shaw, Executive General Manager for nabretail,NAB Personal Banking, said:
“Our objective is to provide customers with a more convenient, faster and easy-to-use telephone banking experience while simultaneously improving identity security. With identity theft related fraud increasingly moving to the phone channel, the use of voice biometrics enables the effective identification, authentication and verification of customers, offering an extra layer of protection.”
“This will allow NAB to accurately confirm an identity, ensuring that a person really is who they say they are. Once enrolled with the speech security service, customers have an alternative to remembering passwords or PINs, as their voice will become their password. The new security solution will save a lot of time, confusion and frustration,” he added.
