Statements with account names, numbers and balances were reportedly mailed out to 418 customers, with some receiving more than one.
The bank was notified of the security breach after a customer told the company that she had received the account details of another person. Seeking to remedy the problem, National Australia Bank (NAB) then asked the 418 customers who had received the wrong account details to destroy the information. Those who had their details sent out to the wrong address received a phonecall to apologize for the mistake, as well as a formal letter of apology.
However, cited in the Herald Sun, Geoff Lynch, a NAB spokesman, claimed that the mistake would not expose the customer to a high risk of financial security as, apart from the account balance, the details disclosed were no more than what would appear on a check. Furthermore, the bank offered affected customers new account numbers.
