This unique software-driven, hardware-enabled disruptive technology enables consumers to interact via high-quality video and audio with their banks’ remote-based video teller.
NCR’s software gives remote tellers full control over each module in specially configured ATMs, enabling them to deliver up to 95 percent of traditional teller transaction services to their customers across extended locations and hours of business.
Bank of Oak Ridge president Tom Wayne said: “We are always on the lookout for new opportunities to provide clients with the most convenient and best banking experience possible.
“Deploying NCR’s Interactive Teller Machines enables us to expand our teller hours by 31 percent, offer a better work-life balance for our employees and continue to develop even stronger relationships with our clients and community.”
NCR’s video-enabled Interactive Teller helps financial institutions transform their branch banking offer into an omni-channel proposition, matching the convenience needs of today’s consumer.
Branches now can be refocused from being transaction hubs into advisory centers of expertise, helping their customers achieve their financial goals. Consumers who can’t visit a branch during traditional hours can still get the dedicated assistance and support of their financial institution with a remote teller.
Gorham Savings SVP director of technology Kevin Heatley said: “Interactive Teller software offers seamless, reliable service. Our customers really appreciate the increased convenience and the flexibility of choice on how they interact with our staff.
“We take great pride in bringing innovative banking technologies to our state and the ability to offer our customers banking options to fit their lifestyle.”
NCR global video services general manager Jed Taylor said: “Financial institutions around the world continue to turn to NCR to deliver superior customer experiences with our branch solutions.”
“Bank of Oak Ridge and Gorham Savings Bank are transforming their service while maintaining a personal touch with customers.”
