Online customers can select a branch and appointment time of their choice. The real time online booking service allows people to book a face-to-face appointment, amend an existing appointment and then receive SMS and email reminders. As the system is ‘real-time’ it means that the system will always be up-to-date.
Appointments can be booked for the next day and up to three weeks in advance and people will be able to choose from alternate branches and times if their local branch is busy at the time they desire.
The new innovation will save people time as well as being more convenient avoiding the need to come into branch to make an appointment.
Adrian Bryant, Digital Director for Lloyds Bank says:
"The new online appointment booking system will give customers convenient access to our branches. There are some things that some people just prefer to do face to face. So we’re using technology to improve that process for everyone while recognising people’s varying needs. Online bookings are just one of the many ways that we are using technology to help our customers and bring to life our multi-channel offering."
