LenderLive Network, a provider of business process outsourcing and technology to the financial industry, has forged a strategic partnership with Customer Retention Solutions (CRS), a comprehensive marketing services firm dedicated to customer relationship management. Together the firms aim to provide mortgage servicers with complete analytics in addition to the back office resources necessary to originate and fulfill loan refinances and loan modifications.
CRS evaluates portfolios and through the use of statistical analysis of loan payments gives servicers an indication of how loans are likely to perform in advance. Once homeowners respond, LenderLive then equips servicers with call center support as well as the capability to originate and provide back office fulfillment services.
Rick Seehausen, president and CEO of LenderLive Network, said: “By working with CRS, we can help servicers manage the cost of marketing and fulfillment more efficiently, creating an end-to-end comprehensive solution. The current market has made it crucial for servicers to employ the best method of retention for the loans they service. These services are designed to assist servicers with understanding and target their voluntary pre-payment risks as well as the risks associated with involuntary default.”
David Disser, president of Customer Retention Solutions, said: “We believe this partnership will allow us to put LenderLive in touch with our clients who are in need of more robust call center services as well as origination and fulfillment services.”
