Contact Center facilities care of inbound and outbound contacts and automated services, including: customer services, technical help desk, queries and reservations, telesales and telemarketing. Its secure technology can also handle payment collection activities.
KHCB CEO and board member Ebrahim Hussain Ebrahim said the agreement with Invita to provide call center services will complement other services already provided by the bank through online and SMS banking channels.
Our focus has always been to offer the public a quality service by gathering a database of our customers profiles and demands in order to cater to their specific needs in an efficient manner. Our list of online and call center services," Ebrahim said.
