HSBC extended their wealth management financial planning system, in conjunction with Focus, to support its premier independent financial adviser and financial planning direct (call centre) channels, which encompasses over 400 users.
The extended solution also incorporates integration with the exchange, to provide whole of market quotes, as well as adding estate planning needs analysis to the system and extending retirement needs analysis.
The extension of the system allows HSBC to reduce the number of users on their legacy planning tool and it moves them closer to their goal of eliminating this system. In addition, it will enable them to offer more professional service to user base through their ‘whole of market’ IFAs and call centre staff.
The 2nd phase of HSBC’s wealth management financial planning system builds on the initial roll out of the solution in 2008 to 1,200 financial planning managers, 500 mortgage advisers and 600 premier relationship managers. Moreover, the entire solution will also be available in an off-line capacity next month.
Mark Walker-Smith, commercial director at Focus Solutions, said: “HSBC have further extended their prominence in the wealth management market by expanding their market leading system to support their IFA and call centre channels.”
