The new enhancement offers dynamic search capabilities and changes the way in which customer and account information is stored, accessed and displayed moving them from the portfolio to a new standalone Customer Information File (CIF).
Additionally, the new version will allow banks to get a better understanding of each customer’s relationship with the bank thereby helps in growing high-value relationships. Enhanced inquiry and maintenance capabilities of Premier make it easier to explore all available information about individual customers and households, as well as accounts and addresses.
The new solution allows a financial institution to define and establish its own name-to-name, name-to-account and name-to-address relationships or use the many predefined relationships offered through Premier.
The newly introduced customer-centric banking model data architecture supports next-generation customer information management and provides a more customer-centric banking model for improved customer service and ability to offer value-added products, said the firm.
Bank of Floyd senior vice president information system Betty Whitlock said that the new version will lead to better informed decisions about what additional products and services would benefit an individual, household or business.
