The solution will provide increased operational efficiency while reducing system redundancies and errors, the credit union said.
The tellers can now proficiently scan cheques on the back counter to create a digital deposit that is sent directly to the correspondent in the early evening. Images are also available for immediate viewing through IBT’s integrated on-line channel.
IBT president Mike Golebiowski said in today’s competitive environment, much emphasis is placed on the customer’s immediate access to information as a means of distinguishing service quality amongst financial institutions.
"IBT’s Branch Capture platform allows the teller to process the transaction efficiently and lets the teller maximize their time in engaging with the customer," Golebiowski added.
"Delivering to our customers’ branch capture technology that substantially enhances the processing efficiencies with an affordable investment backed by superior service is what we refer to as ‘THE IBT Difference."
