Dispute processing is complex, labor-intensive and costly exercise for most institutions in the card services area as it has to deal with many stakeholders – cardholders, merchants, acquiring banks and card issuers in order to resolve the dispute.
Elan Financial Services president Troy Cullen said that with eAdjust PLUS, the firm manages the entire dispute process behind the scenes from the first cardholder call, to account adjustments and through transaction resolution.
"Consequently, Elan financial institution clients benefit from a more efficient process, a healthy portfolio and loyal customers," Cullen said.
Recently, a community bank Bar Harbor Bank & Trust has installed eAdjust PLUS and is getting the benefits for both the bank and its cardholders.
Contrary to the traditional dispute processing services designed for credit card transactions, the new tool offers the benefit of handling ATM and debit card disputes, claims Elan.
