Dubai Islamic Bank, fully-fledged Islamic bank, said that the deployment of an Avaya IP telephony solution has reduced its branch-to-branch communications costs by almost 50% across 80 branches and 3000 extensions.
Ali Al Basti, Head of Admin Affairs, Dubai Islamic Bank, said: “There are three key benefits that Dubai Islamic Bank has already realized by moving to IP telephony from Avaya – improved customer service through a centralized communications system, enhanced employee productivity as all DIB staff can now be reached by their own extensions, and a reduced telecoms cost of almost 50% in less than 6 months.”
“The new IP telephony infrastructure has given the bank its fastest-ever return on investment for an IT/telecoms deployment, which is important at a time when the financial services industry is making every effort to maximize its technology spend. IP telephony has also empowered the bank to centrally manage, control and administer our communications, including a disaster recovery option should we experience any downtime. All of these elements combine into a more cost-effective communications strategy for the bank which also benefits our customers,” he added.
Olive, an Avaya partner in the Middle East, delivered the new IP telephony system to Dubai Islamic Bank, including integration of a multi-vendor voice messaging system to a single Avaya modular solution. Opting for IP telephony means that all of the banks calls from branch-to-branch are via extension, or ‘internal’ calls on the Avaya network. Customers can also reach bank’s different service groups, including retail and private banking, business and corporate banking, investment banking and real estate finance, more quickly and easily via the new network.
