According to the bank, the new offering will assist the bank to reduce capturing teller transactions at the point of presentment, ensuring less customer transaction reentry error processing.
The power of capturing information at the point of presentment ward off inconvenience to customers of exception posting problems experienced with branch capture systems, claims Dilley State Bank.
Dilley State Bank vice president Shirley Burris said the decision and selectionto upgrade the system was based on a presentation of the Teller Product, which fitted within the budget and provided the required return on the firm’s investment.
IBT president Mike Golebiowski said the investment in front counter capture allows them to experience tremendous savings on Day 2 exception processing as well as increased teller productivity due to the easy use of the system.
"It significantly enhances the teller line customer experience with a very affordable investment," Golebiowski added.
