Dell Global Services has signed a five-year outsourcing agreement with WellPoint, a US-based health benefits company, to provide field support and help desk services.
Through Dell ProManage services, Dell will provide technical support to nearly all WellPoint employees in more than 200 US locations as well as its mobile work force.
Dell said that it will customise WellPoint’s help desk and field support services to help employees manage issues they have with their desktop or notebook systems.
Lori Beer, executive vice president and chief information officer of WellPoint, said: “WellPoint’s goal is to simplify the connection between health, care and value by helping members achieve better care outcomes and cost savings.
Our partnership with Dell for IT services will allow us to spend more time focusing on our core competencies while meeting and exceeding the desktop and field service needs of our employees.”
