North Carolina-based Coastal Federal Credit Union (CFCU) has launched a suite of uMonitor’s online solutions to provide better service via its Web channel. CFCU is leveraging uOpen & uFund, uMonitor’s online account opening and funding solution with an integrated switch kit and uTransfer, a money transfer platform that enables members to easily move money in a secure online environment.
According to Coastal, its members have high expectations for web experiences, including ease of use as well as having the ability to fund and transfer funds to new and existing accounts. Coastal selected uMonitor’s uOpen & uFund and uTransfer solutions to meet this need because of its industry reputation and existing integration with its core processor and online banking platform.
Kristopher Kovacs, vice president of e-Commerce technology at CFCU, said: “uMonitor offers an advanced, efficient and cohesive Internet channel solution that provides our tech-savvy members with the most up-to-date services available and draws new members to the credit union because of the service and convenience.”
Dinesh Sheth, CEO of uMonitor, said: “Coastal did an exemplarily job of listening to members and then providing the services and conveniences that they requested, as a result, the credit union has been able to expand its touch-points and increase wallet size with existing members while alluring new members to open accounts.”
