Utilizing CMC’s Complete Card Solution (CCS) program, Bank Hapoalim will be implementing a new platinum and business credit card program. CMC will also provide full servicing support including customer service, lost/stolen servicing, chargebacks, collections and client services.
CMC will provide full servicing support for Akron Firefighters Credit Union’s startup program utilizing their complete card solution program. In addition, CMC will provide customer service, lost/stolen servicing, chargebacks and client services.
For Ohio-based Miami University Community Federal Credit Union, CMC will provide the credit union risk management support including chargebacks, security/fraud, settlement, data entry, platform systems and client services.
CMC’s Complete Card Solutions (CCS) product streamlines implementation and processes that optimize card operations for issuers. CMC also allows an institution to maintain ownership of the portfolio, while handing over the burden of the servicing. Moreover, a financial institution is able to own its receivables, while enabling CMC to provide contact center services for each unique situation.
Dean Happe, general manager of CMC, said: “CMC’s flexibility is poised to service all financial institutions whether they are a start up card program, or an existing large portfolio with tens of thousands of cardholders.”
Donald Boeding, president of merchant services at Fifth Third Processing Solutions, said: “We are thrilled to have been selected as the card processing and servicing provider for these established financial institutions. We look forward to the opportunity to partner with them to provide their valued customers and members with industry leading products and services.”
