BNY Mellon Shareowner Services, the equity administration services provider of The Bank of New York Mellon, has engaged TRG Customer Solutions to establish a new customer service facility in the Pittsburgh area. Involving an initial complement of up to 200 customer service representatives dedicated to Shareowner Services, TRG’s expansion of its Pittsburgh operation is expected to add a new dimension to Pittsburgh’s role as an operational center for The Bank of New York Mellon.
Samir Pandiri, chief executive officer of BNY Mellon Shareowner Services, said: Capitalizing on the Pittsburgh area’s highly skilled work force, robust technology infrastructure, and rich educational and professional development environment, TRG’s new contact center will reflect the qualities that have made Pittsburgh an operational center of excellence for The Bank of New York Mellon as a whole. Seamlessly integrated with our customer service operation, this best-of-breed facility will further enhance our ability to provide industry leading levels of customer service.
Frank Kelly, chief executive officer of TRG Customer Solutions, commented: BNY Mellon Shareowner Services has preeminent leadership credentials in customer service and an outstanding track record for innovation and technology utilization. We look forward to collaborating with Shareowner Services in precisely the operational environment in which we perform best. Shareowner Services’ approach – listening to clients and providing customer service solutions that respond to each client’s particular needs – is central to our own philosophy for success in a customer interaction environment.
Work on transitioning call volume to the TRG facility is already underway, and is scheduled for completion by the second quarter of 2010.
Jacksonville-based TRG Customer Solutions is part of TRG International, a global provider of business process outsourcing technology and service delivery.
BNY Mellon Shareowner Services offers a suite of products and services ranging from stock transfer and corporate action record keeping to proxy solicitation and employee stock plan administration.
