The seven-point plan to 2010 covers establishment of more ATM locations, seven day per week full service banking available in every capital city and selected regional areas, 50 new ‘local link’ agencies in rural towns, a specialist small business banker available in every branch, specialist premium personal bankers initially across metropolitan Australia, 24/7 internet support and a new online internet banking guarantee.
ANZ Group managing director personal Brian Hartzer said: ANZ has a strong financial base and a very strong and growing retail deposit franchise. We are now ‘Australia’s most convenient bank’ and we are committing to build on this over the next three years by making the investments needed to extend our point of difference with a focus on the things customers tell us matter to them – convenience, simplicity and responsibility.
Importantly, these commitments include initiatives that continue to grow our presence in rural and regional Australia, Mr Hartzer added.
