All articles by
Zoho in action: CX excellence in every industry sector
In every industry, customer loyalty depends on the quality of customer experience (CX). Every company has very different business models,…
Customer experience: To find the right answers you need to ask the right questions
With competition intensifying, global uncertainty rising and engaging with customers changing rapidly – not least because of the pandemic –…
Ahead in the cloud: European banking’s competitive data storage solution
The power of the cloud to provide a flexible and scalable way of keeping data has led to a dramatic…
ING: Investing in a carbon-neutral future
Climate change is on everyone’s lips, but what does it mean for financial institutions? Banks are looking closely at the…
Nordea takes a digital leap
From digital self-service solutions to shifting offerings online, Nordea is clearly an institution on the move. But after a chaotic…
Banking start-ups lead a design revolution
Fintech start-ups have received much attention over recent years – not least in how they’re designed. Boasting slick, accessible pages,…
The global challenge of sustainable banking
Banks the world over are increasingly conscious of the environmental impact resulting from their financing and operations. For many institutions,…
How Spain is becoming Europe’s data capital
Perfectly placed to access markets in Africa, South and North America, Spain is fast becoming an investment hot property and…
A golden opportunity for banking in the Baltics
Banks in the Baltic States have had a difficult few years, following several serious money laundering scandals. Yet recent challenges…
Working through the numbers
Digitisation, data and Covid are shaping today’s business world – each demanding financial investment and the CFO’s time. Technology provider…