First Data is providing an extensive range of services to Cetelem, including an end-to-end solution for card and PIN personalization, issuer transaction authorization, card management, clearing and settlement, dispute processing and risk monitoring.
Call center services are being performed in the new First Data call center in Romania, which is able to support cardholder requests in both Romanian and English.
We are extremely pleased with the speed of the joint implementation project, and we are off to a great start in a long-term partnership with Cetelem, said Stefan Klestil, senior vice president and head of First Data’s operations in Central Europe. We look forward to extending our Romanian operations and supporting Cetelem IFN with additional services.
