According to Thales, with secure, in-house PIN verification, the bank will be able to enhance its service to customers with real-time balances while lowering its transaction costs.
Prior to implementing in-house PIN verification, North Dallas Bank outsourced its ATM and debit transaction verification processing to a larger bank.
Using S1 Postilion software for processing and the Thales HSM 8000 to provide a secure processing environment, North Dallas Bank now verifies its customers’ PINs in-house.
North Dallas Bank executive vice president of marketing and operations Greg Niemeyer said customers want the balance they see online and on ATM receipts to reflect all their transactions, but with outsourced processing, customers had to wait.
"Looking at customer service, security, and costs, it made sense to take control of ATM and debit transactions. With Thales HSMs providing security, our customer’s PINs have never been safer," Niemeyer said.
