Gemalto said that the partnership enables the premium cardholders to receive their new card in 24 hours or less, even when on the move, anywhere in the world.
According to the Gemalto, upon notifying the lost or stolen card, MasterCard will tap into its global network of banking service centers and provides the cardholder’s confidential information through a secured communication infrastructure.
From the moment the order is received, Gemalto will take all necessary steps to supply a replacement card, even hand delivering in some cases.
Emergency card replacement leverages a mechanism that enables MasterCard to monitor the card issuance process. It provides full card traceability and real-time interaction with Gemalto service centers to increase efficiency and responsiveness in managing urgent customer requests.
Gemalto also handles centralized data management,i.e. the banking information is processed and the card replacement request will be directed to the appropriate local personalization center. This feature will provide MasterCard with the convenience of a ‘single entry point’, always available.
MasterCard vice president Cardholder Solutions Daniel Balistierri said that Gemalto’s unified network of service centers, dispersed in all five continents, ensures cardholders will quickly receive a replacement card no matter where they travel.
