Helping to facilitate customers transferring funds between accounts or paying bills, the biometric technology will provide authentication for telephone banking customers to enable them to conduct transactions over the phone securely, The Times of India reported.
With the voice recognition technology in place, ICICI can identify customer account details and authenticate identities by "picking a voice sample and matching it with the database."
ICICI Bank executive director Rajiv Sabharwal said the authentication process can be done even if the caller cannot speak specific words in any particular language.
The newspaper quoted Sabharwal as saying: "The software uses 100 parameters for matching sound samples.
"To collect the sample, the servers need to record only 35 seconds of voice during any conversation."
The technology will immediately inform the operator about the caller’s state of mind and help the bank in analytics. It also helps to identify the users account details through servers and match it with the bank’s database.
A string of numbers and characters available in the voiceprint, which helps identification, represent the way to measure an individual’s voice rates on a host of characteristics.
For security purposes, the voice recognition feature is being enabled only on calls that are made from the registered phone of its customers.
Image: Nuance’s biometric technology will provide authentication for telephone banking customers. Photo: courtesy of supakitmod/FreeDigitalPhotos.net
