The offering has helped the bank could be able to save more than 2000 hours annually collectively through its 450 ATM network.
Designed and developed for self-service technologies including ATMs and retail self-checkouts, NCR Predictive Services gathers more than ten times operational data from the network, including individual components within each ATM, such as the card reader, receipt printer and cash dispenser, claims NCR.
Bank of New Zealand ATM and self-service channel manager Paul Johnson said with NCR Predictive Services, BNZ is nudging 99% availability, a figure beyond what is widely accepted in the ATM industry as ‘world class’.
"That has enabled us to deliver a better service to our customers for a lower cost, while working to deliver the highest levels of service and convenience of any self-service network in New Zealand," Johnson said.
"Depending on the location and the type of problem, an ATM might have been down for hours, creating a negative brand experience for maybe hundreds of our customers who would have been denied their transactions."
NCR said that detailed error messages from these components, which remain unseen in traditional ‘break/fix’ maintenance offerings, identify that a problem is likely to occur, thus enables the bank to take precautionary measures before the machine goes out of service.
The identification of accurate problem occurred also assists firms to provide the right parts and tools so problems are nearly always fixed first time, reducing downtime still further.
The services is deployed in thousands of self-checkout lanes and ATMs around the world.
