The agreement incorporates 3i Infotech’s eBilling and correspondence delivery and its electronic lockbox offering, along with a Western Union’s suite of electronic payment services.
Western Union said the benefits of the ePayments platform include: it allows a biller’s customers to easily access their eBills; provides more payment options for customers, including one-time, same day or next day payments as well as recurring payment plans.
The platform also achieves A/R consolidation through the eLockbox and delivers integrated processes, customer relationship management (CRM) and retention benefits, environmental sustainability, and reduced print and postage costs
3i Infotech CEO and president of BPO & Developed Markets Kathy Hamburger said that together, 3i Infotech and Western Union have created a dynamic solution for companies looking to add advanced electronic channels to their existing billing and payment processes.
Western Union SVP payments David Shapiro said that the combined solution not only serves the needs of customers and the corporate backoffice, but seamlessly integrates with existing payment channels and consolidates A/R reporting.
