As part of a broader focus on increasing its presence in the Chicago market, TCF Bank is enhancing its retail branches, ATM footprint and online technologies to support quality customer service and convenience. These include technology enhancements at retail branches to streamline transactions, improved layouts to support deeper customer relationships and the addition of ATMs located in select parking lots of Jewel-Osco stores. In conjunction, TCF Bank will close 33 retail branches inside Jewel-Osco stores by the end of May 2016 and in their place install ATMs that feature advanced transaction capabilities.
"We are pleased to extend our relationship with Jewel-Osco and continue to build on our strong partnership of nearly 20 years. As we look ahead, the way our customers connect with us for their financial needs is evolving and our focus is on delivering products and solutions in a way that’s in rhythm with their daily life," said Michael S. Jones, executive vice president of consumer banking for TCF. "A nearly 30 percent increase in the number of our ATMs throughout the Chicago region, investments in our mobile and online banking platforms, our new products and services and deployment of new technologies are in response to our customers’ needs to transact and manage their money 24/7. Our retail branches are still an important component of our service experience and our new branch concept supports our ability to strengthen relationships with our customers. In choosing to replace some branch locations with advanced ATMs, we are able to redirect resources to fund our customer service initiatives while preserving convenient access to basic banking services. Our customers will benefit from our industry-leading branch hours at nearby locations. We are committed to minimizing the impact of these changes on our customers and we expect to retain many of the affected employees once the closures are complete after May 2016."
TCF Bank is strongly committed to the Chicago market. Recently, TCF Bank and Jewel-Osco partnered to develop new bank branch concepts at stores in Darien and Bensenville. In November, TCF Bank announced the addition of 71 new cash-only ATMs located in select Target stores throughout the Chicago area. In total, TCF Bank has a network of more than 820 machines across its retail banking footprint in Minnesota, Illinois, Michigan, Colorado, Wisconsin, South Dakota, Indiana and Arizona. Once the retail branch changes are fully implemented, TCF Bank will have 148 locations throughout the Chicago region, southeast Wisconsin and northwest Indiana, including 85 located inside Jewel-Osco stores. These branches will continue to have industry-leading convenient hours of operation.
TCF expects to incur an immaterial one-time pre-tax charge to earnings in its fiscal 2016 first quarter as a result of the changes related to the Jewel-Osco service agreement. When fully implemented in fiscal 2016, TCF expects the changes related to the agreement to result in a net positive economic impact within the year. The new agreement is in effect until 2021, with options for TCF to renew it.
