As per the agreement Fiserv will work along with the ASB team as per the ASB’s banking needs.The new solution includes more than 20 products from Fiserv that includes core competencies such as processing services, customer and channel management, business intelligence and optimization, risk and compliance, and payments.
This strategic implementation will improve account processing and servicing, electronic document management, risk and performance, source capture optimization, cash management, online banking and bill pay, credit processing, ATM/EFT and loan servicing.
Rick Robel, Executive Vice President, Operations and Technology, ASB, said: “American Savings Bank wanted a system that would work for and with us. We were challenged by extremely manual processes and lack of automation from our technology systems. Through our selection process, we found that Fiserv provided a fresh opportunity for our organization to leverage best-in-class systems to build improved, automated internal processes.”
“We are particularly interested in leveraging business process automation capabilities for account servicing, sales campaigns and referral follow-up all within one integrated platform. This helps us accomplish some of our key goals – to improve our speed in sales, improve our customer’s experience and leave more time for relationship building for our employees in the branches and call center. With Fiserv solutions, we can focus on growth and service quality and make the best use of our employee’s and customer’s time, he added.
Tony Catalfano, Division President, Bank Solutions, Fiserv, said: “Fiserv provides American Savings Bank with a cohesive suite of products, centered upon the powerful Signature Bank Platform. This platform operates on a service-oriented architecture (SOA) model that helps American Savings Bank meet its strategic objectives. Fiserv brings a winning combination of integrated products and services – from account processing and online banking to image capture, risk management and more – to suit the unique needs of the bank and its customers.”
