Qatar National Bank (QNB) has launched its newly upgraded customer care center, to meet the demands of the bank’s growing activities. The bank has reported that through the bank’s upgraded telephone banking facilities, its customers can pay utility bills including electricity, water and telephone charges, as well as access credit card or account information, transfer funds and avail other bank services, round the clock.
The center will cover retail, corporate, investment, treasury, international banking as well as Islamic banking activities. QNB’s customer care center has deployed Customer Relationship Management (CRM) system, which aggregates responses from the center to various departments.
The bank claims that this center is an integral part of QNB’s network of branches, ATMs and e-banking channels, and it also offers customers the convenience of banking, without visiting to branches or offices.
