In line with the new Dutch retail strategy, ING Belgium has developed a transformation program that will allow the bank to accelerate its growth by leveraging its direct channels with its branch network. ING Belgium is planning to extend its products and services offering by adding new functionality to its internet banking platform and double its call centre capacity.
In parallel, ING will optimize its branch network by transforming its current 794 branches in 242 full service branches and 552 smaller outlets with automated self service cash functions. ING expects that this transformation will create substantial value.
