Equifax has entered into a partnership with Exchange Solution, which designs and hosts buyer-seller collaboration solutions. As per the terms of the partnership agreement, both the companies will jointly provide solutions to financial institutions to engage in a two way dialogue with their customers and provide the opportunity to cross sell their product and enhance their customer service capabilities.
Reportedly, the Web 2.0 platform of Exchange Solution includes a software application named ‘exchange agents’ that enables the customer to obtain special products and services from the company, which in turn can be utilized by their customers. So this creates good business for both the parties involved, claims the company.
This apart, the new solution combines ESI’s technology with Equifax’s data and credit risk analysis solution, InterConnect. Equifax has claimed that with the help of InterConnect, it could use and change the business rules, keeping the customer needs in mind.
