Neovia Financial, an independent global online payments business, has renewed its contract with npower, an integrated UK-based energy supplier. According to the contract, Neovia will continue to be the provider of debit/credit payment processing services to all of npower’s residential and small/medium enterprise customers paying via telephone or online.
NEOVIA said that npower uses its payment suite, which features the NETBANX international payments gateway and Net+ cards. NETBANX allows merchants to accept card and non-card payments through multiple channels including online, contact centres, mail order and via automated phone systems. The NETELLER e-wallet allows consumers to spend securely online as well as allowing merchants to increase customer lifetime value. Net+ cards allow merchants to extend customer loyalty and lifetimes. As well as cards, the NEOVIA payment suite supports online payments direct from consumers’ online bank accounts.
Martin McHale, manager of cash operations at npower, said: “Working with Neovia and its partner Opex Hosting with the enhanced new payment platform has also improved management reporting for npower, and given us extra functionality to manage fraud by blocking accounts and preventing the use of stolen cards.”
Dan Starr, executive vice president of sales, marketing and products at NEOVIA, said: “We are delighted that npower has renewed its contract with us and all its 6.8m energy customers continue to have a secure and easy way to pay. Over the past twelve months we have made continued improvements to the service we provide, including an enhanced IVR platform with Opex Hosting. This has resulted in over 40% of customers using the debit card payment option and taking advantage of NEOVIA payment suite, avoiding the need to talk to a customer service advisor.”
