BankCard USA has launched another step in restoring VIP customer service to the merchant services industry with their 5 point service guarantee program. Most recently, the company announced its newly operational merchant account review hotline where companies can call and have their existing merchant services contract evaluated and receive advice on how to get out of unfair contracts.
According to the newly launched 5 point service guarantee program, BankCard USA ensures that all hardware and software is available updated, reducing potential malfunctions and resulting in faster transactions for the merchant.
Whether merchants need new POS equipment for a grand opening, convention, or a merchant needs to make a quick switchover, BankCard USA will take care of the customers.
BankCard USA does not lock customers into contracts. They take a different approach, relying on good service to maintain customer loyalty.
BankCard USA knows that merchants are far too busy to worry about following up with their merchant servicer.
BankCard USA’s goal is to make sure all problems no matter how big are solved within 24 hours.
Shawn Skelton, founder of BankCard USA, said: “Customer service is so important to us because by definition we are a service business. Part of what a customer pays for is the value of being serviced professionally and timely. We treat every merchant like a VIP and we take pride in the fact that from A to Z we can handle everything that a merchant will need in house and within 24 hours.”
