Global transaction services (GTS), a division of Citi’s Institutional Clients Group, has rolled-out electronic funds transfer (EFT) solution for tax and bill collection services under a multi-year contract to 11 agencies across the State of California.
To address the diverse and complex needs of the various state agencies participating in this initiative, Citi has partnered with Fidelity Information Services (FIS), a provider of electronic payment processing systems for federal, to develop a customized, end-to-end platform for processing electronic payments.
Using web, interactive voice response and payment services, this EFT solution provides improved functionality and service for taxpayers while streamlining the California State Treasurer’s Office tax and bill collection services to 11 agencies participating in this initiative.
The 11 state agencies participating in this initiative include Board of Equalization, Department of Motor Vehicles, Department of Justice, Department of Veterans Affairs, Employment Development Department, Franchise Tax Board, California Public Employees Retirement System.
Mark Hariri, director of cash management for the State of California, said: “Individuals and businesses of all sizes now have an upgraded technology platform, which can deliver robust and innovative payment services with increased functionality, while providing efficient and safe payments processing system for all participants 24 hours a day 7 days a week, using their existing banking services or the State of California website to make payments to the State.”
Bill Borden, state and local head at GTS, said: “A key element of Citi’s tax and revenue collection product offering is our ability to create a scalable solution, customized to meet the requirements of both large and small California State Agencies.”
