By June 2010, more than 400 devices, 80% of the bank’s network, will be replaced with NCR SelfServ ATMs. In its new community branches, Westpac will deploy the NCR Teller Cash Recycler (TCR) solution, which promotes face-to-face contact between customers and staff.
The deal also includes on-site maintenance, remote support and helpdesk services for up to nine years in renewable three-year terms. The NCR managed services offering will help the bank maximise the performance and availability of the ATM network, ensuring its services are available whenever customers need them.
The branches’ 24-hour lobbies will feature NCR SelfServ ATMs equipped with ‘intelligent’ deposit functionality and an integrated night safe so that personal and business customers can deposit cash and cheques at a time convenient to them.
As part of the ATM refresh, Westpac New Zealand will move to the NCR Aptra Edge software platform, enabling the bank to add a host of new transactions in the future, such as bill payment and on-screen interactive promotions to help cross-sell other bank products and services.
Additionally, the bank has opted for two paper-saving features to NCR SelfServ: dual receipt roll capability, and 2ST double-sided receipt printing that reduce the amount of paper dispensed.
Anand Ranchord, business development manager at Westpac New Zealand, said: “Our agreement with NCR means Westpac’s customers will enjoy the best ATM experience possible thanks to the very latest technology, some of which has not been seen in New Zealand before.
“They will experience the fastest ATM transactions, the world’s biggest touchscreen interface and be protected by the highest levels of security and standards compliance available anywhere. Our investment in TCRs will enable our branch staff to better engage with customers and give them the help and advice they need.”
Ross Checkley, managing director of NCR in South Pacific, said: “The advanced functionality and the unique ‘self-healing’ capability built into every NCR SelfServ ATM, our remote servicing capability means that we can be alerted to, and fix, potential ATM problems before they occur.
In Westpac’s new branches, NCR TCRs will ensure shorter queues and more face-to-face service. As a result of its investment in NCR solutions, Westpac will be able to provide more services to more of its customers more of the time.”
