The new website has undergone usability testing to ensure it is easy and simple to use. Acting on customer feedback, the site aims to help visitors find the information and services they are looking for as easily as possible.
Sean Gilchrist, digital banking director at Barclays, said: “Barclays.co.uk has an average of 600,000 visitors every day and it is therefore vital that the site provides information that is relevant and easy to find. The re-design follows on from the online banking relaunch earlier this year which has been really well received by customers who appreciate the clutter-free layout and polished clear design.
“We’ve also added new content with an expanded help section providing information on topics such as taking out a mortgage or understanding interest rates, which can help customers manage their money better.”
