A major Italian bank has expanded use of Kofax software to all of its branches across Europe, the Middle East and North Africa, in a bid to slash operational costs by 30% while improving service quality.
Without disclosing the name of the organization, the technology company said the bank has invested more than $300,000 for implementation of its technologies and with the current expense the bank’s investment in Kofax solutions nears $1m.
Kofax field operations executive vice president Howard Dratler said that 84 of the top 100 global financial services companies depend on the company’s technologies.
"By expanding capture to the Point of Origination, we’re helping financial institutions provide a better customer experience that allows them to be more competitive and improve their business processes in the critical First Mile of customer interactions," Dratler added.
The Kofax solution automatically captures business critical information without considering how, where and when it arises, thus helps to reduce operational costs.
As soon as the information is captured, the Kofax technology starts and carries out the right collaborative downstream processes to service the bank’s nearly 20 million customers.
The latest expansion will allow the lender to process nearly 120 million documents per year and extends its capture to the Point of Origination where interactions with the customer actually occur.
Kofax offers its technologies through its own sales and service organization, and a global network of over 800 authorized partners in more than 75 nations across the Americas, EMEA and Asia Pacific.
