The new platform has been developed with an aim to allow banks to build stronger customer relationships through multichannel interactions, fetch more visibility and effectiveness in operations and benefit through personalized offerings.
Accenture banking software head Paolo Maresca said, "Accenture Multichannel Platform and Accenture Product and Fee Factory are designed to help our clients deliver a differentiated customer experience."
Offering integrated banking services through the web, mobile devices, branches, call centers and ATMs, the Multichannel Platform 2.0 allows banks to quickly develop and integrate new and existing customer channels, without escalating cost.
In addition to creating customized bundled offerings, the Product and Fee Factory 2.0 offers lenders a central platform to rapidly and proficiently create, price and launch new products.
Leveraging customer history, the new software allows relationship-based pricing for increased sales and more customized offers and enables bank managers to rapidly define new products, verify product history evolution and better manage the overall product lifecycle.
Accenture trades in more than 120 countries and had generated net revenues of $27.9bn for the fiscal year ended on 31 August 2012.
